Students should view the thesis as a sort of introduction to the topic. After briefly discussing the topic, the writer should make a definitive statement about the subject. This is a thesis statement. An introduction and thesis statement for most analysis research papers can be managed in one paragraph unless the instructor has directed otherwise (as in longer research papers). Occasionally, students might find it easier to go back to the thesis statement after they have completed writing their document and revising or rewriting their thesis statement. Doing this often helps students ensure that the thesis they've developed is solid and their various arguments support it.
Effective service delivery is not only the process of exchanging values, the performance of other supporting activities is even more important. Among these activities are provision of information and advice, responsiveness to customer needs, handling complaints and common courtesy. It is understandable, that all these activities are easier to perform when delivery is full – serviced or at least half- serviced. When participation of customer is increased the involvement of trained personnel is limited to minimum. In this situation customer must have access to information they need, way to express complains and give recommendation if they have one in their mind.