This article has collected several aspects in Call Center. Working in there demands many personal skills rather than high education experience. And also, scientific management in the call centre seems to have disappeared. In fact, it does exist. The new call center and operation mode of the company itself is a typical representative of scientific management. The use of telecommunications sales, access to information that is speedy, efficient, and reliable. The problems and reasons what existing in call centers have been summarized and analyzed. As a whole, pressure from working is the key issue that employees are facing and tough to be solved. At last, some reasonable and practical suggestions are proposed Generally speaking, the call centre business model brought the profit and the advantages surpassed its negative impacts and shortcoming. Although staff may face various problems while they are working, the problems still can be improved by reasonable scientific management implement.